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FAQ

Please contact us at the store for help answering any questions that cannot be found here. Thank You.

SHOPPING

What are the store hours?

Monday-Saturday 9:30am - 9pm

Sunday 12pm-5pm

How do I contact the store?

Email: info@twiggz.ca

Phone: 902.466.1200

Facebook: www.facebook.com/twiggzshop

Mic Mac Mall, Unit 217, 21 Mic Mac Boulevard

Dartmouth, Nova Scotia  B3A 4N3

How long should I expect to wait for a reply?

We will make our best effort to get in touch with you within 24 hours of contact.

What are my payment options?

Visa, MasterCard, American Express, Debit, Cash, Gift Cards, Gift Certificates, and Store Credits.

Can I return or exchange my merchandise?

We will gladly accept returns of unwashed, unworn, or defective merchandise at our store within 30 days of the original purchase date. When you have an original sales receipt/invoice, refunds will be provided in the manner in which the original purchase was made. Without an original sales receipt/invoice, we will extend a merchandise credit certificate for the current selling price of the returned merchandise.

We reserve the right to verify original purchase and to ask for identification for returns made without a receipt. Gift receipts and exchange receipts may only be used to receive a merchandise credit certificate or merchandise exchange for the price indicated on the receipt.

Online Store Returns

Unwashed, unworn, or defective merchandise purchased through our or web store may be returned by mail or in-store within 30 days of the original purchase date, following the instructions below. Refunds on returns will be provided in the manner in which the original purchase was made.

Option 1: Return to our store. 

You may return items purchased online to our Twiggz store in Dartmouth, NS.
Be sure to bring your receipt with you.

Option 2: Return by mail.

You must prepay postage at the point of return. We cannot accept cash on delivery packages. Shipping and handling are nonrefundable.

Store Address

Twiggz
Mic Mac Mall
Unit 217, 21 Mic Mac Boulevard
Dartmouth, NS  B3A 4N3

Please allow 3 or 4 weeks for your return to be processed and credit to be issued.

SIZING

When should my child start wearing footwear?

Generally speaking a child would start wearing shoes around 2 years of age. Babies and younger children can wear soft shoes and booties made from natural materials earlier, while bones are still forming in the foot and they are starting to stand and walk. Booties are great way to provide support and comfort to developing ankles and feet.

How do I determine my child's shoe size?

Measuring and fitting are the best ways to size your child's feet. We have measuring devices to assist you and our staff to size your child's foot. Shoe sizes vary depending on the manufacturers and the models. The measured size only recommends a size and it is best to have a fitting session in the store to get the best results. There should be space left at the toes (about a centimetre); and Width and Heel height are also important factors. (We do carry a wide selection of wide shoes). Let's consider the following details when sizing and trying on footwear while considering the purpose of the product:

Material, Length, Width, Heel, Vertical space, Type of Closure, Flexibility, Tread.

 

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